If an item is not already at a sale price and you want to know if there is any additional discount available on a regular priced item, just go to the Contact Us page and enter the style # or name of the item you are interested in. Also, if an item is missing a price, please contact us and let us know. We will get a quote back to you as quickly as possible. Please make sure to include a phone number where we can reach you, as we may need to call you for additional information.

You may either email us a purchase order, if you have your own, or fill out the form on the Ordering Form page and fax or email it to us.  We will send you a confirmation within 48 hrs. and let you know the approximate delivery date if we haven't already given you one.

Personal Checks, Business Checks, Cashier's Checks and Money Orders can be mailed with your confirmation number included on a copy of your order form. Orders paid for with a personal check are held for 5-7 days to allow for the funds to clear before ordering.  Checks that do not clear will be assessed a $25.00 charge.

Credit Cards- We accept American Express, Discover Card, Master Card and Visa through Paypal.  Also, money transfers, through Paypal if you have an account with them.  Payments made using Paypal, will receive a separate invoice from them to enter your private account information.

Paypal - Paypal is a trusted leader in online payments, enabling buyers and businesses to use credit cards or send and receive money online.  Paypal has over 96 million member accounts in 55 countries and regions.  It's accepted by merchants everywhere, both on and off eBay.

As a designer you may fill out the resale form on the Resale Form page and email it or fax us a copy.  Otherwise you will have to pay tax according to your district tax.

Order delivery times vary according to manufacturer. Manufacturers that have merchandise in stock or offer "Quick Ship" on special orders, usually are ready to be shipped in 1-2 weeks.  Depending on where it is coming from, either California or out of state; it will take 3 days to 2 weeks, additionally for transportation times.

Special Orders also vary according to manufacturer, time of year (holiday schedules, weather),etc. and can take from 30-60 days depending.  At the time of order inquiry, we will obtain an estimate from the manufacturer and give you that information.  We will always do our best to complete your order in the time quoted.

JC Interior Sources is not liable for information on production times given by the manufacturer.  And any production or shipping delay information will be passed on to the customer as soon as we receive it.  The option is yours to cancel if an unforeseen delay arises; before production is started or it is in transit for delivery. Once either of those has happened an order cannot be canceled.  We may consider a cancellation with a restocking charge of 25% at our discretion.

Yes, some items can me sent directly using UPS or Fed Ex and others can be delivered by our partners in delivery services, Justo Delivery.

This is complicated.  There are so many factors to consider.

If there is obvious visible damage to the carton or plastic covering a sofa you should do your best to see if there is further damage inside or if it's only exterior damage to to container.  Make sure the driver waits while you do the inspection.  If you sign for something without checking it, is assumed that you are accepting everything in good condition.  If you choose to sign and inspect later, you should write an exception on the delivery receipt noting visible damage, if any, to the container, and possible concealed damage inside.  This is very important for your protection.

For large items we recommend using a reputable delivery company of your choosing or Justo's Delivery, for white glove deliveries.  This service will give you placement of your new pieces and removal of any cartons or packaging materials and any touch-ups needed.  Also inspection is usually done before being delivered to your home.

If you find concealed damage, you must contact the delivery company immediately.  If you do not, they may say you are responsible for the damage.  Let us know also, as soon as possible, so we can contact the manufacturer to expect a return and redelivery or see if they think it can be repaired locally or in your home by an expert repair service.  These options are sometimes at the discretion of the manufacturer or delivery company.  Although expert repairs are done so well that you will never know there was a problem.

We cannot accept order cancellations on custom upholstery items after 72 hours of order placement.

For all other items, we will accept a cancellation for full refund if the item has not shipped. Or in the case of a special order; if it hasn't gone into production yet at the factory. Or for a 15% restocking fee at our discretion.

You are advised to measure all entrances and areas for placement carefully before ordering.  Always consider narrow hallways, turns; and stairway turns and ceiling heights.  Do consider ceiling heights if you are considering sofas on end to maneuver into a space as well.  If you are not sure, please ask us and we'll do our best to help you with the considerations needed.

Unfortunately, we cannot take back merchandise when we have advised you to double check and measure all accesses and areas before hand.

Sometimes it is and sometimes it isn't.  We will let you know when we quote you the price of something.

When it isn't included, it is because freight and delivery costs for large items vary according to point of origination and point of delivery.  We deal with many different freight and delivery companies.  Some are better at cost and others are better at reliability.  Who we use depends on different factors; destination, value, ease of delivery, etc.  We will also use any freight or delivery company that you may choose, (usually).

We always try to get the best possible freight and delivery costs for you.